
What Business Are We In?
Our industry, years ago, was referred to as a hobby industry. People would gather in homes and studios and enjoy each other’s company while decorating ceramics. The industry has thrived and grown as the element of perfection in learning all aspects came to great artistic heights.
With new technology and consumer products abundant in stores our industry has again adopted to what? Many say we give our customers an experience. Some say it’s fun, social or whatever spin.
We recently came across a book called Maverick’s At Work. This is a hugely entertaining book on business. It explains various techniques used in marketing today with companies such as Starbucks, Nike, Cranium and many more. Here’s a little story from this book!
“It’s tempting to answer all of these questions with just one word: Starbucks.
Seattle’s espresso empire is one of the true entrepreneurial miracles of the last two decades – more than an iconic brand, more than a growth company, it’s a destination and an institution that has become a recognizable piece of the American Landscape, a so-called third place between home and work where people meet, think, relax, listen to music, check e-mail, and, by the way, happily spend $4.50 for a latte. By conceiving of his core products not as a caffeine delivery system but as a rich, consistent, and distinctive experience, that embraces how the stores look, what they sell, who works there, even the exotic language customers speak to place order. Starbucks is serving something that connects with customers, not just something to drink, and 25 million of us visit each week to buy whatever it is that the company is selling”
What you do think? What business are we in today?..